CASE STUDY
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Pepperoni’s Pizza has been delivering pizza for over 25 years and recently opened its 11th restaurant location in the greater Houston area. While Pepperoni’s is known for their great pizza, they deliver on great taste with their wings, salads, pastas and subs too. General Manager Jorge Sanchez oversees all locations and knows the business inside and out. His customers depend on him for a great meal and quality service, and Jorge counts on Granbury Solutions for top-notch technology and dependable support.
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Online Ordering
Pepperoni’s has been using the Diamond Touch system to manage all of their stores since 2003. With the recent release of the Thrive upgrade, Jorge was excited to give it a test drive. “One of the best things about Thrive is the ease of staff training. We completed our first Thrive conversion in February and went live on March 1, 2016. I was able to train my store employees on Thrive in 30 minutes and managers in less than one day because the system is so easy to use.” Thrive also offers Jorge better system alerts, expanded reporting options, and more accurate labor costs.
With a large percentage of their business coming from online ordering, Pepperoni’s depends on technology solutions that will help them run their business smoothly and keep their customers satisfied. Jorge says it would be hard for him to choose one Thrive feature to call his favorite, but, “Caller ID is amazing because of the information automatically provided with every call. It makes the order taking process easier and more streamlined. This has helped decrease our food costs because of the decrease in order taking mistakes and kitchen errors.”
What good is a great product without great service? At Pepperoni’s, customer service is a top priority. Online ordering options have not only kept Pepperoni’s ahead of the game, but it has also helped keep their customers, and store management, satisfied as well. “Having the perfect online order results in having the perfect pizza delivered to your customer, which results in increased customer satisfaction. Having the right POS system, like Thrive, helps us to ensure we deliver the best product to our customers.”
We at Granbury strive to provide our customers with the latest in pizza technology to manage their pizza businesses. Thr!ve delivers the latest and greatest in restaurant POS solutions, according to Jorge. “Thrive is a complete product. Thrive has everything we need, from order taking, to kitchen management, to customer delivery. Thrive technology has made everything in the restaurant easier, increased order taking with no mistakes. It all boils down to increased sales. Ease of use equals increased sales.”
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